I have not received an order confirmation

If you haven’t received an order confirmation, one or more things may have caused it:
Your order hasn’t been processed – therefore you don’t receive a confirmation of the purchase
OR check if your order confirmation could be in your junk mail of you mailbox
OR check if the email address you provided is correct

If your are still missing an order confirmation, you can send us an email at info@feit-design.com

I received a wrong or damaged product

Should you receive one or more wrong or damaged products, please let us know as soon as possible on info@feit-design.com – remember to enclose a copy of your order confirmation and order number.

I want to cancel my order

If you want to cancel your order, you must as quickly as possible (within 24 hours) let us know on info@feit-design.com. Please include your order number in your email, we will take care of the rest.

Please note that it is only possible to cancel an order before it’s been sent. If the order has been dispatched, it is always possible to return the items to us once it has been delivered to your address. See Shipping & Returns for more information.

I want to change my order details

If you’d like to change the addresses, details, or contents of an order, we are happy to help. Email us at info@feit-design.com. Please understand that we can no longer customise certain details of your order.

which payment methods are accepted?

At the moment FEIT accepts bank transfer only.